Quality guaranteed on all our products
25 Years
All structural timber (MGP10, MGP12, LVL, F17) carries a 25-year manufacturer warranty against structural defects when used in accordance with Australian Standards.
50 Years
H3 and H4 treated timber carries a 50-year treatment warranty against termite damage and fungal decay when installed correctly above ground (H3) or in-ground (H4).
15 Years
Premium hardwood decking (Merbau, Spotted Gum, Blackbutt) carries a 15-year warranty against structural failure when properly maintained.
10 Years
Plywood, particle board, and MDF carry a 10-year warranty against delamination and manufacturing defects when used in appropriate conditions.
In addition to manufacturer warranties, TimberAI provides a 12-month quality guarantee on all products. If you discover any defects within 12 months of purchase, we'll replace the product free of charge.
Take clear photos of the defect and note when it was discovered
Email warranty@timberai.com.au with your order number and photos
We may arrange an inspection or request additional information
Approved claims will be resolved with replacement or refund