Warranty Information

Quality guaranteed on all our products

Structural Timber

25 Years

All structural timber (MGP10, MGP12, LVL, F17) carries a 25-year manufacturer warranty against structural defects when used in accordance with Australian Standards.

Treated Timber

50 Years

H3 and H4 treated timber carries a 50-year treatment warranty against termite damage and fungal decay when installed correctly above ground (H3) or in-ground (H4).

Hardwood Decking

15 Years

Premium hardwood decking (Merbau, Spotted Gum, Blackbutt) carries a 15-year warranty against structural failure when properly maintained.

Sheet Products

10 Years

Plywood, particle board, and MDF carry a 10-year warranty against delamination and manufacturing defects when used in appropriate conditions.

TimberAI Quality Guarantee

In addition to manufacturer warranties, TimberAI provides a 12-month quality guarantee on all products. If you discover any defects within 12 months of purchase, we'll replace the product free of charge.

Making a Warranty Claim

  1. 1

    Document the Issue

    Take clear photos of the defect and note when it was discovered

  2. 2

    Contact Support

    Email warranty@timberai.com.au with your order number and photos

  3. 3

    Assessment

    We may arrange an inspection or request additional information

  4. 4

    Resolution

    Approved claims will be resolved with replacement or refund

What's Not Covered

  • Damage from improper installation or use
  • Normal wear and weathering (color change, surface checking)
  • Damage from exposure to chemicals or extreme conditions
  • Products modified after purchase (cutting, drilling, coating)
  • Failure to maintain products according to recommendations