Privacy Policy

Last updated: December 1, 2025

1. Information We Collect

We collect information you provide directly, including name, email, phone number, delivery address, and payment information. We also collect uploaded building plans for AI analysis.

2. How We Use Your Information

We use your information to process orders, provide AI-powered quotes, communicate about your account, improve our services, and send marketing communications (with your consent).

3. Plan and Document Storage

Building plans uploaded for AI analysis are stored securely and encrypted. We retain plans for 12 months to support your projects. You can request deletion at any time.

4. Data Sharing

We do not sell your personal information. We share data only with service providers necessary to deliver our services, such as delivery partners and payment processors.

5. Data Security

We implement industry-standard security measures including encryption, secure servers, and regular security audits to protect your information.

6. Your Rights

Under Australian Privacy Law, you have the right to access, correct, and delete your personal information. Contact us at privacy@timberai.com.au to exercise these rights.

7. Cookies

We use cookies to improve your browsing experience and analyze site traffic. You can control cookie settings through your browser preferences.

8. Contact

For privacy inquiries, contact our Privacy Officer at privacy@timberai.com.au or write to: TimberAI Privacy Officer, 123 Timber Lane, Dandenong VIC 3175.