We want you to be completely satisfied with your purchase
Return unused items within 30 days
Get your money back, no hassle
For orders over $500
We accept returns of unused products in their original packaging within 30 days of purchase. Items must be in resalable condition with all original labels and packaging intact.
Call 1300 TIMBER or email returns@timberai.com.au with your order number
We'll provide a return authorization number and instructions
Drop off at our warehouse or arrange pickup (free for orders over $500)
Refunds processed within 5-7 business days to original payment method
A 15% restocking fee may apply for returns of large orders (over $2,000) or items that require special handling. This fee covers inspection, repackaging, and restocking costs.